Did your Southwest Airlines flight get delayed or canceled? If yes, then worry not, as Southwest Airlines flight delay compensation policy is there to save your day. As per the policy, you may be eligible for compensation even with non-refundable tickets. However, in order to receive this compensation, you need to follow the airline’s rules and regulations. In this blog, you will explore how to file a claim for a delayed flight, a set of policies, associated fees, and tips to avoid such circumstances.
What is Southwest Airlines Flight Delay Compensation Policy?
Southwest Airlines is a favorite airline for passengers, offering impressive services at affordable prices. It tries its best to satisfy the passengers with its on-time services. However, at times, things can go downhill, and your flight can get delayed. Under such circumstances, knowing the policies comes handy. Scroll down below to read the policies.
- You can easily change your departure date without any additional cost in case your flight is delayed. Apart from this, you can change your flight schedule for up to 14 days from your original date of travel.
- You can claim Southwest Airlines flight delay compensation if the airline fails to notify you about the changes in advance. Generally, the airline should inform you about flight schedule changes at least 7 to 8 days before departure.
- Southwest Airlines allows you to enjoy numerous benefits like rebooking facility for available flights. However, if you are not happy with the available option then you can ask for a full refund.
- For flight delays of more than three hours, Southwest will compensate you with a meal voucher, lodging, and ground transportation facility.
What should I do if my Southwest flight is delayed?
In case you are flying to your dream destination with Southwest and are stuck with a flight delay! You should know what to do and how. Knowing the available options are very important. Usually, you might be offered a rebooking option but to your surprise there are more options to look for. For better insights have a read below.
Change your Flight
You can simply choose to change your flight in case of significant delay. United might automatically rebook you a new Southwest flight. In case Southwest contacts you with a new itinerary then your new reservation is confirmed and you don’t need to do anything.
Go for Flight Credit
In case you are not flying to your destination because of a significant delay, you can ask for flight credit or Transferable Flight Credit, depending on the fare type, for future travel rather than a refund. Do note that flight credit can be used by the original ticketed person. You must cancel your booking at least 10 minutes before the flight’s departure.
Ask for Refund
If you wish not to travel as a result of a significant delay, you are eligible for a method-of-payment refund. Once you cancel your reservation, you will be presented with a refund option for your unused portion of the ticket. Your refund will be processed within 7 days in the form of original payment. However, remember to cancel your reservation 10 minutes before the scheduled departure to avail the refund benefit.
How to Claim Compensation for a Delayed Southwest Flight?
If your flight has been delayed then you are free to file for a claim via online and offline method. In order to receive the claim, you need to submit the Southwest Airlines Flight Delay Compensation request form via methods discussed below.
Through Website
- Open the official website of Southwest Airlines.
- Navigate to the ‘Help Center’ option on the webpage.
- Click on the ‘Travel Funds, Refunds, & Reimbursements’ option and select ‘I want to request reimbursement for costs due to delayed or canceled flight.’
- Tap on the ‘Request Reimbursement’ option in yellow.
- Enter your travel details.
- Follow the prompts on the screen and initiate the process of requesting a refund.
On Call
- Dial the customer helpline number 1 (800) 435-9792 for quick communication.
- Follow the IVR prompt and connect to an agent.
- Share your booking details to hasten your claim process.
- Look for available options and choose the one that suits your needs.
- You will receive a confirmation with tracking information in your mail.
How much can I Claim for Southwest Flight Delay Compensation?
As per DOT, Southwest Airlines is obliged to pay a transferable voucher of $75 for any controllable delay causing passengers to reach their destination three or more hours after their scheduled arrival time. Apart from this you will be compensated in the form of meal vouchers, lodging and transportation.
Conclusion
Flight delays are never pleasant, but knowing the compensation for the flight delay for the specific airline you are flying with will save you from major inconvenience. Though Southwest doesn’t offer any cash payouts, you might be eligible for meal vouchers, hotel accommodations, and transportation. Ensure to submit the compensation form in order to file a claim. For further details or queries, feel free to reach out to the airline experts.
Frequently Asked Questions
Does Southwest feed you on long flights?
No, Southwest Airlines does not offer any in-flight meals but you may get snacks and nonalcoholic beverages on flights over 250 miles. Alcoholic drinks are also available to purchase on some flights.
Does Southwest give refunds?
Yes, it does. Upon cancellation and requests for refund, Southwest Airlines processes it within 7 business days. It may take more time if you pay using cash or card. Make sure to contact Southwest airlines as soon as possible to avail the best benefits.
Does Southwest give you money for delayed flights?
Yes, it does. You are eligible to receive a refund when your flight is significantly delayed for 3 or more hours for a domestic trip and six or more hours on an international journey. You can check the details with an airline agent and know more.
What is the 2 hour rule for Southwest?
Southwest Airlines 2 hour rule applies when you miss your flight. The airline allows you to get refunds for your Anytime or Business Select tickets if you can not make it to the ticket desk within 2 hours of missing your flights. The credit is usually transferable.