If your British Airways flight was delayed or cancelled, you may be entitled to compensation under EU Regulation 261/2004 (EU261). This guide explains your rights and how to claim.
When Are You Eligible?
You can claim compensation if:
- Your flight was delayed by 3+ hours at final destination
- Your flight was cancelled less than 14 days before departure
- You were denied boarding due to overbooking
- The delay was within BA's control (not weather or strikes)
Compensation Amounts
| Flight Distance | Delay | Compensation |
|---|---|---|
| Up to 1,500 km | 3+ hours | €250 (~$270) |
| 1,500-3,500 km | 3+ hours | €400 (~$430) |
| Over 3,500 km | 3+ hours | €600 (~$650) |
How to Claim
- Gather your booking confirmation and flight details
- Document the delay (boarding passes, photos of departure boards)
- Submit claim via BA's website or by post
- Keep copies of all correspondence
- If rejected, escalate to aviation ombudsman
What BA Must Provide During Delays
- 2+ hour delay: Meals and refreshments
- 5+ hour delay: Option for full refund
- Overnight delay: Hotel accommodation and transport
- Two phone calls, emails, or faxes
Time Limits
You can claim for flights up to 6 years old (UK departures) or 3 years (most EU countries). Act promptly for best results.