Lufthansa Lost and Found: What You Need to Know

Ever lost something while traveling? If yes, then you might know how irritating the situation is! Lufthansa
Airlines completely understands this and therefore offers a reliable lost and found service for passengers to
recover their lost baggage. In case of losing or misplacing an item, quickly contact the Lufthansa Airlines lost
and found department. In this blog, you will learn about what to do in case of missing an item, how to file a
request for a lost item, damaged and delayed baggage. Read the information mentioned below for a better
understanding.

How Does Lufthansa’s Lost and Found Works?

If you are flying with Lufthansa and happen to lose any item or baggage then don’t stress out. Instead look for
the Lufthansa lost and found department. The officials present will help you out in relocating your misplaced
baggage.

Usually, they will ask you to fill in a form named ‘To lost property enquiries at Frankfurt Airport’. Besides
this, you need to follow the below mentioned steps in order to file a report for losing an item.

• Open the official website of Lufthansa Airlines.
• Go towards the ‘Baggage’ option and click on ‘To baggage services.’
• Now click on ‘Problems with Baggage.’
• Navigate towards the lost and found section.
• Fill in the details asked in the form named ‘To lost property enquiries at Frankfurt Airport’.
• Tap on the submit button and wait for the response from the airline’s end.

This detailed information will guide the representative to carry out an intensive search and help in locating
your lost baggage. As soon as the luggage is identified, it will be sent back to you.

How To Track a Lost Item on Lufthansa Airlines?

Once you are done filing a report for your lost baggage, it’s time to track the lost item. It’s very important to
keep a check on the status of your luggage. Read the pointers mentioned below to know how to track a lost item.

• Firstly, report your lost baggage.
• You’ll receive a File Reference Number (PIR).
• Enter this PIR number and last name to check the status of your lost baggage.
• The portal provides you with a real-time update on your lost luggage.

In case, you do not receive your lost luggage within 21 days then you should file for a compensation. Ensure to
provide all the necessary baggage details and file for a claim with Lufthansa Airlines.

What should I do if my Lufthansa baggage is delayed?

If you are flying with Lufthansa and wondering what to do in case of delayed baggage then do follow the process
mentioned below.

• Go to the official webpage of Lufthansa Airlines (lufthansa.com).
• Click on the delayed baggage option.
• Now tap on the ‘Report delayed baggage.’
• Fill in the details, such as ticket number and family name.
• Tap on the continue button.

Once you are done with the filing process keep a check on the tracking status of your luggage. Navigate towards
the ‘Access baggage status page’ option present on the official website. Fill in the asked details such as
reference number and family name and click on the login button and proceed further. You will be notified about
your delayed baggage as soon as it is located.

What should you do if your Lufthansa baggage is damaged?

In case your luggage gets damaged while flying with Lufthansa Airlines then immediately file a report for damaged
baggage. You are requested to file a report within 7 days of your flight. Follow the process below to file a
report.

• Open the official website of Lufthansa Airlines.
• Navigate to the Damaged baggage section.
• Click on the ‘Report a damaged baggage online up to three days after your flight.
• You will be asked to enter a 13-digit number from your boarding pass along with your family name.
• Lastly, click on the continue button.

Lufthansa’s service providers will check your damage report and assess the damage as per the rules. You
will be contacted for the possible compensation after the report has been checked. Based on the damage report
your bag will be either replaced or repaired.

Conclusion

Traveling can come with lots of challenges, such as lost, damaged, or delayed luggage. But with Lufthansa
Airlines’ Lost and Found services, you can be a little relaxed. The efficient process streamlines easy reporting
processes, simple tracking tools, and dedicated support to ensure a smooth resolution for your lost baggage.
Whether it’s a misplaced item or a delayed bag, trust Lufthansa to provide the support you need.