When your United flight is delayed or cancelled, you have certain rights and options. Here's what you need to know.
What United Must Provide
For delays within United's control:
- Meals: Vouchers for extended delays
- Hotel: Overnight accommodation if needed
- Transportation: To/from hotel
- Rebooking: On next available flight
Delay Compensation
Unlike EU rules, US airlines are not required to compensate for delays. However, United may offer:
- Travel vouchers/credits
- MileagePlus miles
- Meal vouchers
- Hotel accommodations for overnight delays
Cancellation Rights
If your flight is cancelled:
- Full refund option (including non-refundable tickets)
- Rebooking on next available United flight
- Rebooking on partner airline if no United options
EU261 for Europe Flights
For flights departing from EU airports:
- €250-€600 compensation depending on distance
- Delay must be 3+ hours
- Must be United's fault (not weather)
How to Claim
- Document the delay (photos, emails)
- Keep all receipts for expenses
- Contact United customer care
- Submit online refund request if applicable
- Escalate to DOT if unsatisfied
Tips
- Download the United app for real-time updates
- Know your rebooking options before approaching the counter
- Be polite but persistent with customer service